the@vanced Essential in a nutshell
Minimizing downtimes and cutting costs — Essential includes access to "the@vanced Remote Service" and the basic functions of the integrative IIoT platform:
 | Overview of all connected machines |
 | Machine data transmission with live status of machines |
 | Log messages / insight into transmission messages from the@vanced |
 | Machine support (Remote Service) |
 | R-Cycle-ready |
the@vanced 基本软件包简述
最大限度减少停机时间并降低成本 – 基本软件包包括 "the@vanced 远程服务 "和集成 IIoT 平台的基本功能：
| 所有连接机器的概览 |
| 通过实时状态传输机器数据 |
| 日志信息/深入了解来自the@vanced的传输信息 |
| 机器支持（远程服务） |
| R-Cycle 就绪 |
有问题吗？
Ronja很乐意为您服务！
基本软件包
the@vanced基本软件包详情
基本软件包是 the@vanced 的基础。其核心功能是 "the@vanced 远程服务"--服务专家通过远程访问集成平台提供支持。在保修期内，该软件包免费为您的康甫设备提供专业、及时的服务。同时，您还可以使用远程服务许可证处理质保案例，由专家随时协助您排除故障。
此外，the@vanced 还可以访问机器的电子元件，如可编程逻辑控制器 (PLC)、驱动器和内置计算机。
远程服务：近在咫尺， 即使远在天边。
"the@vanced "远程服务具有诸多优势，有助于最大限度地减少停机时间并降低成本：
- 远程故障诊断
- 通过聊天、视频或语音传输与专家直接交流
- 文件会议，共同查看文件、照片或图纸
- 快速轻松地更新 PLC、驱动器和可视化软件
- 通过数据传输更新文件
- 用于跟踪和记录所有服务活动的工厂文件
- 最先进的安全性
- 只有经过最高安全级别批准后才能进行远程访问
- 提高服务团队的可用性
- 按小时计费
- 可选择预订：远程服务统一费率软件包“协助”
- 可选：我们的个人电脑服务
远程服务： 基于理念的网络安全
请相信我们最先进的安全理念。它能保护您的机器免受意外访问和恶意软件的侵害。通过将路由器硬件（作为状态检测防火墙工作并隔离网络）与经德国检测专家 TÜV 认证的 IT 软件相结合，我们保证为您的机器提供最大程度的保护。我们的安全理念只依赖于一条从您的机器到我们中央服务器的外向互联网连接。因此，您可以完全控制并决定和谁在何时连接。
协助：
远程服务统一费率
我们的 "协助 "软件包为您提供统一的远程服务价格。这意味着，您只需根据机器数量支付固定的月费，即可随时使用我们的客户服务。
Questions?
Ronja is happy to be there for you!
The basic package
the@vanced Essential
in detail
Essential forms the basis of the@vanced. Its central feature is access to "the@vanced Remote Service" — the support by service experts via remote access of the integrated platform. During the warranty period, the package is free of charge and grants access to professional, timely service for your Kampf machine. Meanwhile, the remote services license is available to you for handling warranty cases with experts at your disposal to assist you with troubleshooting.
In addition, the@vanced provides access to the machine's electronic components, such as the programmable logic controller (PLC), drives and built-in computer.
Remote Service: Close at hand, even from far away.
"the@vanced Remote Service" offers a whole host of benefits which help minimize downtimes and cut costs:
- Remote troubleshooting
- Direct communication with experts via chat, video or voice transmission
- Document conferencing to view documents, photos or sketches together
- Quick and easy updating of PLC, drives, and visualization software
- Documentation update via data transfer
- Plant file for tracking and documenting all service activities
- State-of-the-art security
- Remote access only after maximum security approval
- Higher availability of the service team
- Billing by the hour
- Optionally bookable: the remote service flat rate package "Assistance"
- Optional: our service PC
Remote Service: Concept-based cyber security
Trust our state-of-the-art security concept. It protects your machines from unwanted access and malware. By combining a router hardware, which works as a stateful inspection firewall and separates the networks, and IT software certified by the German inspection specialists TÜV, we warrant maximum protection for your machines. Our security concept relies only one outgoing internet connection, from your machine to our central server. Thus, you keep full control and get to decide who connects and when.
Assistance:
The remote service flat rate
With our "Assistance" package, we offer you a remote service flat rate. This means, you pay a fixed monthly price according to the number of machines and get to use our customer service whenever it is needed.
