Frequently Asked Questions

Do you have questions about the@vanced, the packages, their technical requirements, and which possibilities they offer? Our FAQ give answers to popular questions and provide practical tips about our digital solution platform for processing web-shaped materials.

the@vanced is an on-premise installation. So the data stays with you. For additional information, please refer to our Privacy Policy

the@vanced is an on-premise installation. So all data is stored in your systems. For additional information, please refer to our Privacy Policy

You will automatically receive the license keys needed for the the@vanced packages you have booked via email.

Yes, a the@vanced contract can consist of different packages for each individual machine.

Every the@vanced package has a contract duration of one year.

The cancellation period is three months prior to the end of the current contract period. After that, the contract is extended for one year automatically.

Our Kampf service hotline as well as the service email are at your disposal. Our service experts are happy to help you.

All data is stored on-premise in your systems. How long data is stored depends on the capacity you have provided.

Key figures: Performance x Quality x Availability

We send the contract via email. Once you have sent a signed version back, the contract comes into force.

For detailed information on the individual package contents visit the the@vanced section. Of course, we will be happy to answer your questions personally. Just use our contact form

The local installation provided in your machine is ready to run out-of-the-box. The server variant recommended for productive use can be activated by your IT department.

Yes, the licenses are extended automatically each year unless they are cancelled in time (until three months before the end of the current contract period).

Yes, it is possible to access the@vanced from the my@vanced portal. Whether or not access is possible, depends on the connection of the@vanced and your machines.

my@vanced is a customer portal. the@vanced is an integrative platform that includes a direct connection to your Kampf machine.

Other topics

24/7 Customer Support
Digital Customer Solutions
Spare Parts