Frequently Asked Questions

Do you have any questions about our digital customer portal my@vanced? Our FAQ section provides answers to the questions we are often asked — on topics such as security, hosting, machine compatibility, and many more.


We will provide the my@vanced login data by way of a registration code which you can use to sign up. After that you will have access to our customer portal.

Using the my@vanced portal ist free of charge for our customers.

All employees that are supposed to have access will be provided with a registration code.

Due to data security restrictions, access is limited to your actual location at this time.

Using the my@vanced portal entails many benefits. You are able to identify and order spare parts directly, for one thing. You can also call up information and contact options for the@vanced packages, and your employees can build knowledge and expand it continually with our trainings.

No, we want to provide essential information and use the portal as an interface to get in touch. Besides general information, you will receive additional customer-specific information that pertains only to you and your company.

For the time being, the main part of the older machines will be displayed without technical information. The spare parts catalog also covers more recent machinery.

We use encrypted means of data transfer. It is based on an SSH certificate (Secure-Shell-Key, 2^256 possibilities for encryption).

Your data are stored on German servers by the Hetzner Online GmbH, Germany's biggest hosting provider. For more information, refer to our Privacy Policy.

Our contact team is at your disposal at anytime. Feel free to get in touch through our Contact Form.

No. Since my@vanced is a web-based application, an Internet connection is obligatory.

my@vanced is a customer portal. the@vanced is a integrative platform that includes a direct connection to your Kampf machines.

my@vanced as well as the@vanced are available in English primarily.

Yes, there will be updates. These will be carried out automatically so that you will not have to attend to them.

You can optionally create multiple accounts. We will provide you with registration codes in order to do that.

Online Shop

Currently, we are developing the capacities to connect systems. We will keep you posted on all new developments with respect to that. You can already save your proprietary order number / reference with each orders. It will be listed in all documentation.

All orders placed in our online shop are granted a 3% standard discount.

Our online shop offers standardized wearing and spare parts which are listed in our ERP system according to their article number.

You can identify them in our spares catalog, where you can place them in the shopping cart for our online shop directly. If available, you can search the necessary items using the article number or with the help of search terms.

Right now, we are offering purchases on account.

Standard shipping allows for delivery within two to three work days. Further shipping options are being developed currently.

Depending on the availability of the articles you order, you can choose between a partial delivery and a delivery of your entire order on the selected date.

No, since it is a web-based application, an Internet connection is obligatory.

You do need access to the customer portal my@vanced in order to use the online shop.

Users that order through our online shop are eligible for 3% discount on their order. This rebate is valid indefinitely for all online orders and has no final date.

Yes, the team in our spare parts department are waiting for you to get in touch.
To the contact form

Once you have placed an order in our online shop, you will receive the respective automated order confirmation via email. That happens very timely, usually within the next 24 hours.